Legal

Privacy Policy

Last updated: 30 December 2025

This Privacy Policy describes how Meter Rider Technologies (“we”, “us”, “our”) collects, uses, and protects information when drivers use the Meter Rider mobile application and related services. Meter Rider is a driver-only app and does not directly provide services to or collect data from passengers.

1. Who this policy applies to

This policy applies to drivers who register and use the Meter Rider app and to visitors of our website meterrider.in. By using the app, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information we collect

We collect the following categories of information to operate the service safely and efficiently:

2.1 Identity and account information

  • Full name
  • Mobile number
  • Email address
  • Date of birth (to help verify driving licence and eligibility to drive)
  • Profile photo / profilePicUrl (optional, if you choose to upload)

2.2 Driving licence and vehicle details

  • Driving licence number and related details
  • Vehicle registration number and related details

These details are collected to verify your identity as a real driver and to comply with safety expectations and applicable law for professional driving in India.

2.3 Device and technical information

  • deviceAndroidVersion
  • deviceBrand
  • deviceCodeName
  • deviceModel
  • deviceSDK

This device information helps us understand what types of phones our drivers use so that we can improve performance, compatibility, and in‑app features.

2.4 Service usage and backend metrics

We collect internal usage metrics such as:

  • authLogins
  • cloudFunctionCalls
  • directionApiCalls
  • firestoreRead, firestoreWrite
  • geocodingApiCalls
  • leadsRequested
  • placesApiCalls
  • pushNotificationsSent
  • razorpayCalls
  • realtimeDBRead, realtimeDBWrite
  • ridesAccepted
  • storageRead, storageWrite

These are primarily technical counters used to calculate backend cost per user, monitor system performance, and prevent abuse (for example, detecting unusual automated activity). They are not used to build personal marketing profiles.

2.5 Location information

When you grant location permissions, we may collect your approximate and precise location in the foreground and, when allowed, in the background. This is used to:

  • Show your current position in the app
  • Support digital meter and distance/fare calculations
  • Improve route‑ and area‑based features for drivers

We do not use driver location data to provide services directly to passengers, and we do not share real‑time driver location with the public.

3. How we use your information

We use the information described above for the following purposes:

  • Account creation and verification: to register you as a driver and confirm your identity using your licence and vehicle details.
  • Eligibility and safety: to ensure that only eligible drivers with valid documents use the app.
  • Service operation: to provide the app’s core features, including trip management, digital meter, notifications, and history.
  • Device optimisation: to improve app performance and compatibility based on device info.
  • Cost monitoring: to calculate approximate backend cost per user and keep the service sustainable.
  • Security and fraud prevention: to detect and prevent suspicious or abusive usage.
  • Communication: to send you important updates, alerts, and support messages.

4. Legal bases and consent

Depending on your jurisdiction, our processing of your data may be based on your consent, our legitimate interests in operating and improving the service, and our need to comply with applicable laws or law‑enforcement requests.

You can withdraw certain consents (for example, for background location or notifications) at any time through your device settings. However, if you disable some permissions, certain features of the app may not work properly.

5. How we share your information

We do not sell your personal data. We may share your information in the following limited situations:

  • Service providers: We use third‑party providers such as Firebase (Google Cloud) for hosting, databases, authentication, messaging, and storage. These providers process data on our behalf and are bound by their own security and privacy commitments.
  • Analytics and ads (future use): In the future, we may integrate Google Analytics or similar tools to understand app usage, and Google AdMob to display ads. If we do so, we will use them in accordance with their privacy and consent requirements and, where required, will ask for your consent before enabling personalised ads.
  • Legal and safety: We may share information if required by law or court order, or when we believe it is necessary to protect our rights, property, safety, or that of our users or the public.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, driver data may be transferred as part of the business, subject to this Privacy Policy or an equivalent policy.

6. Data storage and security

Your data is stored primarily in Firebase services provided by Google (such as Firestore, Realtime Database, Storage, and Authentication). Google provides robust security for its infrastructure, and we additionally configure security rules, access controls, and authentication checks to limit who can access data.

However, no system can be guaranteed 100% secure. You are responsible for keeping your device secure and your account credentials confidential. If you suspect any unauthorised access to your account, please contact us immediately.

7. Data retention

We retain personal data for as long as needed to provide the service, fulfil the purposes described in this policy, and comply with legal obligations. When data is no longer needed, we will delete or anonymise it within a reasonable timeframe, unless we are required by law to keep it longer.

8. Your rights

Depending on your local laws, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data, subject to legal or legitimate business needs.
  • Object to or restrict certain types of processing, where applicable.

To exercise any of these rights or to request account deletion, you can contact us at support@meterrider.in. We may need to verify your identity before processing your request.

9. Permissions used by the app

The Meter Rider Android app uses the following permissions to provide driver‑focused functionality:

9.1 Location and network

  • android.permission.ACCESS_FINE_LOCATION
  • android.permission.ACCESS_COARSE_LOCATION
  • android.permission.ACCESS_BACKGROUND_LOCATION
  • android.permission.ACCESS_NETWORK_STATE
  • android.permission.INTERNET

Used to determine your location for digital meter, trip features, and connectivity checks. Background location allows trip tracking and notifications even when the app is minimized.

9.2 Camera and storage

  • android.permission.CAMERA
  • android.permission.READ_MEDIA_IMAGES
  • android.permission.READ_EXTERNAL_STORAGE

Used to capture or upload profile photos and document images (licence, vehicle) if you choose to provide them.

9.3 Notifications and foreground services

  • android.permission.POST_NOTIFICATIONS
  • android.permission.FOREGROUND_SERVICE
  • android.permission.FOREGROUND_SERVICE_SPECIAL_USE
  • android.permission.USE_FULL_SCREEN_INTENT
  • android.permission.VIBRATE
  • android.permission.WAKE_LOCK
  • android.permission.RECEIVE_BOOT_COMPLETED
  • android.permission.ACCESS_NOTIFICATION_POLICY
  • com.google.android.c2dm.permission.RECEIVE

Used to deliver important driver notifications reliably, including full‑screen alerts or ringtones for ride requests.

9.4 Phone state and system overlays

  • android.permission.READ_BASIC_PHONE_STATE
  • android.permission.SYSTEM_ALERT_WINDOW

Used to handle app behaviour during calls and display critical UI elements (heads‑up) over other apps.

9.5 Licensing and Google services

  • com.android.vending.CHECK_LICENSE
  • com.google.android.providers.gsf.permission.READ_GSERVICES
  • com.meterrider.app.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION

Used for licence validation, Google Maps integration, and internal notification handling.

9.6 Declaring hardware features

  • android.hardware.camera
  • android.hardware.faketouch
  • android.hardware.location
  • android.hardware.screen.portrait

Declares required hardware capabilities to Google Play.

10. Children’s privacy

Meter Rider is intended only for adult professional drivers. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have collected data from a minor, please contact us so that we can take appropriate action.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of the page. If changes are significant, we may provide additional notice within the app or by email.

12. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us at:

Meter Rider Technologies
Email: support@meterrider.in
Tiruchirappalli, Tamil Nadu, India